Shipping & Returns

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Domestic Orders: We offer free shipping on purchases over INR 1000.
International Orders: Shipping charges, duties, and taxes are the responsibility of the customer. These charges may vary based on the product, its size and volume, and the final shipping destination.
Return to Origin (RTO) or Re-Delivery: In the event of a Return to Origin (RTO) or a re-delivery attempt, customers will be responsible for any additional shipping costs incurred.
International Shipping Inquiries: For details regarding international shipping, please email us at connect@minimalindian.com.

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Return Policy: Due to the fragile nature of ceramics, we do not offer returns or exchanges on products delivered in perfect condition.
Damage in Transit: If your order arrives damaged, please notify us via email within 24 hours of delivery, providing clear images of the damaged box and items. We will arrange for a replacement. Contact us at minimalindianhome@gmail.com.
Condition Check: Before accepting shipments from the delivery personnel, please ensure that the package is in good condition and has not been tampered with.
Reporting Damages: Any complaints reported after 5 days of delivery will not be accepted.
International Orders: International orders are not eligible for refunds or replacements.
Sale and Discounted Items: Products purchased during sales or at discounted prices are not eligible for returns or exchanges.
Gifts: All gifts purchased through our online store are final sale and not eligible for exchanges, refunds, or returns.

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Return Policy: We accept returns only in the case of incorrect product delivery or damaged items.
Notification: If you receive the wrong product or a damaged item, please notify us via email within 48 hours of delivery. Include a brief explanation of the issue along with relevant images.
Timeliness: Any complaints reported after 5 days of delivery will not be accepted.
Reverse Pick-Up: A reverse pick-up will be scheduled within 3-4 business days once your return is approved.
Exchange Policy: For exchanges, customers will be responsible for any additional shipping charges related to the return and resending of the item.
Condition of Returned Products: Please ensure that any returned product is unused and has its original tags intact.
Refunds: Refunds are only issued for fulfillment errors, such as incorrectly shipped or missing items. Return/exchange requests are accepted once per order.
Sale Items: Products purchased during sale periods or at discounted prices are not eligible for returns or exchanges.
Gift Purchases: All gifts purchased through our online store are final sale and not eligible for exchanges, refunds, or returns.

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Return Policy: We do not accept returns for wallpapers and wall art.
Store Credit Policy: In cases of incorrect product delivery or damaged items, we will issue store credit instead of a refund.
Credit Redemption: Store credit must be redeemed within 30 days from the date of issuance.
Notification Process: To initiate this process, please notify us via email within 48 hours of delivery, providing a brief explanation of the issue along with relevant images.

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Cancellation Before Shipment: If you wish to cancel your order before it has been shipped from our warehouse, a cancellation fee of Rs. 300 or the payment gateway charges (whichever is higher) will be applied.
Cancellation After Shipment: If the item has been shipped, the order cannot be canceled. We do not have a "Change of Heart" Policy.
Notification for Cancellation: To cancel an order, please notify us within 24 hours of placing it by emailing minimalindianhome@gmail.com.